Find answers to common questions about our products and services
Yes, all our products are formulated with 100% natural botanicals and plant-based ingredients. We never use synthetic fragrances, parabens, sulfates, or artificial colors. Each product undergoes rigorous testing to ensure purity and quality.
Absolutely! We are proud to be Leaping Bunny certified, which means we never test our products or ingredients on animals at any stage of production. We are committed to ethical, cruelty-free skincare.
Most of our products are formulated to be gentle and suitable for sensitive skin. All products are dermatologist-tested and free from common irritants. However, we recommend doing a patch test before using any new skincare product, especially if you have very sensitive skin.
We accept returns of unopened products within 30 days of delivery. For opened products, we evaluate returns on a case-by-case basis, particularly if you experienced an allergic reaction or skin irritation. Please contact our customer service team for assistance.
Standard shipping within the United States typically takes 5-7 business days. Expedited shipping options (2-3 days) and express shipping (1-2 days) are available at checkout. International shipping times vary by destination.
Yes, we ship to select international locations. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website. If you haven't received tracking information within 2 business days of ordering, please contact us.
We take great care in packaging our products, but sometimes damage occurs during shipping. If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund.
Results vary depending on the product and individual skin type. Most customers report visible improvements within 2-4 weeks of consistent use. For best results, we recommend using products as directed and maintaining a consistent skincare routine.
Yes! Our products are designed to work synergistically together. We recommend starting with a cleanser, followed by serum, and finishing with moisturizer. You can build your routine based on your specific skin concerns.
Store your products in a cool, dry place away from direct sunlight. Avoid storing products in bathrooms with high humidity, as this can affect their stability. Most products should be used within 6-12 months of opening.
While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding. Some essential oils and active ingredients may not be suitable for all stages of pregnancy.
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, view order history, and receive exclusive offers.
Log in to your account and navigate to "Account Settings" where you can update your personal information, shipping addresses, and payment methods.
Yes! We offer a subscription service that saves you 15% on your favorite products and ensures you never run out. You can choose delivery frequency (monthly, bi-monthly, or quarterly) and can pause or cancel anytime.
You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your email preferences in your account settings.
You can reach our customer service team via:
We aim to respond to all inquiries within 24 hours.
Currently, we are an online-only retailer. However, we partner with select boutiques and spas. Check our website for a list of authorized retailers in your area.
Yes! Contact our skincare specialists through our website or email us at skincare@originsascendants.com with information about your skin type, concerns, and goals. We'll provide personalized product recommendations.
If you couldn't find the answer to your question, please don't hesitate to contact us. Our customer service team is always happy to help!