Shipping & Returns

Shipping Information

Domestic Shipping (United States)

We offer several shipping options to meet your needs:

International Shipping

We ship to select international destinations. Shipping costs and delivery times vary by location:

• Canada: $15.99 - Delivery in 7-10 business days
• United Kingdom: $19.99 - Delivery in 10-14 business days
• Europe: $24.99 - Delivery in 10-14 business days
• Australia: $29.99 - Delivery in 14-21 business days
• Other Countries: Please contact us for shipping rates and times

Important: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Orders placed after 2 PM PST will be processed the next business day.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your shipment by:

• Clicking the tracking link in your shipping confirmation email
• Visiting the carrier's website and entering your tracking number
• Contacting our customer service team

Return Policy

30-Day Money-Back Guarantee

We want you to love your Origins Ascendants products. If you're not completely satisfied, we accept returns within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Products must be returned within 30 days of delivery
• Items must be in their original packaging
• Products must be unused and unopened (except in cases of allergic reactions or defects)
• Include the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Sale or promotional items marked as "final sale"
• Products purchased from unauthorized retailers

How to Return an Item

To initiate a return:

1. Contact our customer service team at support@originsascendants.com or call +1 (213) 401-2724
2. Provide your order number and reason for return
3. We will send you a return authorization and shipping label
4. Pack your items securely in the original packaging
5. Attach the return shipping label and drop off at the designated carrier location

Return Shipping Costs

• Defective or Damaged Items: We cover all return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Wrong Item Sent: We cover all return shipping costs and expedite a replacement

Refund Processing

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please note: It may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

If you would like to exchange a product for a different size or variant, please follow the return process and place a new order for the desired item. This ensures faster processing.

Damaged or Defective Items

We carefully package all orders to prevent damage during shipping. However, if your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item and packaging
• We will arrange for a free replacement or full refund

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it:

• Check with neighbors or household members
• Verify the shipping address on your order confirmation
• Contact the carrier to file a claim
• Contact our customer service team for assistance

We are not responsible for packages stolen after delivery confirmation. We recommend requiring a signature for delivery or using a secure delivery location.

Contact Us

If you have any questions about shipping or returns, please contact us:

• Email: support@originsascendants.com
• Phone: +1 (213) 401-2724 (Monday-Friday, 9 AM - 6 PM PST)
• Address: 500 S Grand Avenue, Los Angeles, CA 90071, USA

Our customer service team is here to help make your shopping experience as smooth as possible.